Nice stay, great staff and service. Limited activities and the food is just ok, but would recommend if you are looking for an affordable all-inclusive option in the hotel zone. My wife and I enjoyed our anniversary stay overall.
Charles
Charles ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 20์ผ
Very good all inclusive resort close to major restaurants and nightlife and shopping
Josiah
Josiah ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 19์ผ
O hotel รฉ muito bom, atendimento excelente, alimentaรงรฃo e bebidas de รณtimas qualidades. Mas tive um problema com a quantidade de pessoas na reserva. Reservei para duas pessoas em lua de mel, paguei para duas pessoas e chegando lรก estava reservado para apenas uma. Tivemos que pagar na hora, o que ficou muito mais caro. Nรฃo sei se o erro foi do Resort ou do site, ainda estou na busca pelo reembolso.
Victor
Victor ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 11์ผ
The staff was so friendly
lucia
lucia ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Rashone
Rashone ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 4์ผ
Hugo
Hugo ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
This was my first stay at a Riu property and it won't be my last. I booked it last minute for my birthday weekend but didn't have any high expectations. I went solely by the good reviews. I'm extremely particular about my hotel stays and i was not disappointed. And if i had any complaints they're not even worth mentioning. The staff was A+++ and the accommodations were fantastic. I really appreciated the attentiveness, cleanliness and multitude of choices with everything (good, drinks, activities, etc). The rainfall shower gets an honorable mention for being the best I've ever had in a hotel, and I've stayed in more than 100. I could go on and on about how much I enjoyed everything but I'd rather encourage you to try it yourself.
Stacey
Stacey ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
They did over charge me with the extra guest but after the second day I really enjoyed myself. You just have to attend the parties to really get comfortable if youโre young.
Chasity
Chasity ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 30์ผ
Hotel excelente, que preza pela excelรชncia em todos os processos, รณtima localizaรงรฃo, tranquilo para locomoรงรฃo, boa comida, boa estrutura. Enfim recomendo.
Cristiane
Cristiane ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 29์ผ
Sherita
Sherita ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 28์ผ
Blanca A
Blanca A ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Anant
Anant ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 23์ผ
Ricardo
Ricardo ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 11์ผ
Ana flavia
Ana flavia ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 9์ผ
Lauren
Lauren ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 9์ผ
Recomendo muito
Perfeito
Vanessa
Vanessa ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 4์ผ
Outstanding Service from Start to Finish
From the moment we checked in with Joshua until our check out we experienced 5 Star Service from each employee we encountered.
All the Team members in Don Julio, Asian, Italian and Elite Club we spot on with Hospitality and Service. We spent most of our time at The Elite Club Pool and really appreciated Jeorge and Rubyโs attentive service. They remember our drink of choice and even our Names.
A very Special Thanks to Pamela Mendoza who was very Professional and Welcoming.
We are Hospitality Professionals and would love to have a Team Member like Pamela on our Teams. She is an outstanding representation of the RIU Brand and carries herself in a Poised and Professional manner.
You should feel very privileged that she is part of your Team.
We have been searching for 4 years for the place we feel comfortable and would love to call our place in Cancun. We enjoyed every minute we spent at your lovely Hotel and look forward to a return trip in the Fall.
Thank You for a Wonderful 7 Days!
Jeff and Kim
Jeff and Kim ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 4์ผ
Overpromised and under delivered
The saving grace of this place was the view/beach and staff. Some members of hotel management and the overall programming and structure of the offerings did not live up to the marketing or price point. Things that went right: the restaurant servers (Sebastiรกn was awesome), the housekeeping staff, the spa staff (Elizabeth and Irasema were lovely), and the awesome team serving drinks and setting up beach chairs/umbrellas for customers. Things that went wrong: Check-in (when I tried to pay with my Amex card, the registration employee told me I would be charged $200 MORE than the quoted total on hotels.com. At NO POINT was I notified of this up charge during the initial online booking.); forced night time entertainment (live music until 11pm in outdoor stage every night. If you were hoping for an early nightโฆ too bad); automatic double doors malfunctioned (one set of doors did not have properly working sensors and the doors closed on my arm. When I told the front desk person/staff, he seemed unbothered, didnโt apologize or inquire about my arm, and didnโt follow up with me to see if I needed care); food options (this is meat and fried food heaven. Aside from having buffet-style meals and several food options at one restaurant, their 4 other dinner restaurants had fixed menus. If you are vegetarรญan, pescarerian, or vegan, non-buffet options are limited for dinner. While each restaurant had vegetarรญan items, they werenโt always healthy or nutritionally complete. Overall, MEH.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 4์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 4์ผ
Loud music spoiled an otherwise great stay.
After staying and enjoying the Palace Las Americas several times my wife and I decided to try the KuKulkan. So these comments are comparing both resorts. Checking in was a breeze and refreshment at the desk was very nice. The brunches were great. Much more variety than at the PLA. The service was excellent as always at the RIU. The room was beautiful. Everything appears to be new as opposed to the aging PLA. The bed was very comfortable. We selected the Elite offering and enjoyed the private dining area as well as the private pool with its cabanas. It was not crowded at all and we received great service from the bar personnel. They were constantly checking on us. We also loved the Coffee bar and the Lounge (sports bar). Now for the negative stuff. We were on the 9th floor facing the courtyard. Every night that they had shows you can expect to hear the loud music from the shows till 10:30. For younger people this might not be a problem. Also the lobby becomes extremely loud in the evening into the night. You can't even have a conversation cause the music is so loud. They type of music was also not to our liking. In this case we really missed the main bar in the PLA which usually had a piano or sax player. The soft music at that bar really helps one relax and hold a conversation. Maybe the K could consider softer music in the lobby bar. I noticed most of the people in the lobby bar were 55+. Maybe the K can poll the people and see what they like. Overall it was a loud resort.
Jose D
Jose D ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 3์ผ
Delightful!!!
We enjoyyy too much!!! The Hotel, the beach, the food , the shows and the people are amazing. Weโll highly recmended!!! Thank you very much!!