4/10
The room was not cleaned. Bathroom was filthy. This was one of the expensive hotel we paid $680 for one night . We have to wait for one hour for check in. We thought we would stay in castle, no all the rooms are in side wings. We got one of the side wing room. Very disappointed. I called hotel.com right away yesterday and they tried to reach the front office but no one answered. I spoke with this front office manager today, he addressed me concerns and apologized for the inconvenience and he promised me to compensate us through the hotel.com because we don’t have any outstanding balance, can you pls follow up with them.




Solamon
1박 여행