I recently stayed at Extended Stay America for three nights, hoping for a comfortable and peaceful retreat after long days exploring NYC. Unfortunately, my experience was anything but pleasant, and I feel compelled to share the issues I encountered.
From midnight to 4 AM, the room was repeatedly shaken by loud vibrations caused by the hotel’s 24/7 laundry service. This made it impossible to get a restful night’s sleep, which is the bare minimum expectation when paying $500 for a three-night stay. As a traveler who spends all day out and relies on a hotel for rest, this was incredibly frustrating.
The corridor outside my room was equally appalling. It had a creepy, rotten smell that lingered throughout my stay, and the hallways were filthy, making the environment feel neglected and unclean. This added to the overall discomfort of the stay.
When I raised these concerns with the staff, I was met with arrogance and indifference. The management’s response was dismissive, essentially telling me, “If you don’t like it, check out, and we’ll refund you.” This lack of professionalism and unwillingness to address the issues was shocking and unacceptable for a hotel of this price range.
For anyone looking for a peaceful, clean, and welcoming place to stay in NYC, I strongly recommend avoiding Extended Stay America. The disruptive noise, unclean conditions, and rude staff made this one of the worst hotel experiences I’ve ever had. Save your money and find somewhere that values its guests.