2/10 - ๋ณ๋ก์์
2025๋
9์ 8์ผ
Avoid This Hotel
I booked and prepaid my stay through Hotels.com for $102.00 for one night, with only a $3 fee due at check-in. When I arrived at 9 PM, the front desk was empty. After ringing the bell multiple times, a staff member finally appeared and told me I had to pay $3 plus a $100 deposit โ nearly double the price of my prepaid stay, and something never disclosed during booking.
I explained to the staff that I just wanted to check in at 9:00 PM (not at 12:45 AM after my movie finished) and asked if I could pay the deposit when I returned. She refused and told me to drive to a gas station ATM โ which upset me even more since there was no ATM in the hotel lobby.
As I was on my way to the bank, I received a call saying they had canceled my reservation altogether โ seemingly out of revenge because I told the staff member she was rude and inconsiderate. I also pointed out that Iโve stayed at other Hotels.com properties in Key West and never once had to leave a $100 deposit.
This left my family and me without a room late at night. Thankfully, Best Western nearby checked us in immediately for $115 and did not require any deposit.
This Clarion Pointe was rude, unprofessional, and completely ruined our plans. I will never stay here again and strongly recommend others avoid this property at all costs.
Ivette
Ivette ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
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