The outlet in the bathroom was broken and there were some stains on the wall. Bathroom handle was broken as well.
Mychal
Mychal ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 9์ 8์ผ
sehr gute Lager aber das Einchecken bedauerlich
Obwohl Monate vor dem Aufenthalt gebucht verlief das Check in leider nicht zufriedenstellend. Es waren 4 Personen an der Rezeption fรผr unsere 4 Zimmer beschรคftigt und es hat unglaublich lang gedauert.
Theresia
Theresia ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 2์ผ
Simon
Simon ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 31์ผ
Colleen
Colleen ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 29์ผ
Dumitru
Dumitru ๋, 8๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 27์ผ
รzgรผr
รzgรผr ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 25์ผ
Martin
Martin ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 24์ผ
YAAKOV
YAAKOV ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 24์ผ
Cecilia
Cecilia ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 24์ผ
Nur noch Abzocke
Das Hotel ist in die Jahre gekommen, das Frรผhstรผck ist mittelmรครig fรผr ein 5* Hotel
Der Aussenpool der frรผher zum Hotel gehรถrt hat, ist heute separat und mit 20โฌ!am Tag und am Wochenende 25โฌ Eintritt total รผberteuert und die Kรผche der Poolbar schlieรt auch schon um 16.00 Uhr, Fazit teuer und schlecht
Robert
Robert ๋, 5๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 23์ผ
Simply one of the best hotels in Europe!
Christian
Christian ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 22์ผ
erika
erika ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 19์ผ
The hotel ruined our trip. AVOID AT ALL COSTS!
n night 1 of our stay we were received by Ilinca at reception. She was the most unfriendly, unprofessional receptionist I have ever met. She didn't tell us anything about the amenities, the restaurants available, the room... She didn't know the procing structure for the outdoor pool and misquoted us a more expensive price for guests.
In that moment I put a complaint to Alex her supervisor. He explained the hotel beautifully.
I asked him to book us a table for next day at 20:30 at NOUA Bucฤtฤrie Romรขneascฤ. I showed him the place on my Google Maps to ensure he knew where I wanted to book. He asked me to look for their number and I did, however he said he had found it himself and didn't need my help anymore. I saw him call and he confirmed a reservation had been made. Reception claims they showed me the address so I could confim this. This is not true and it will be very easy to verify on CCTV.
On night 2 we showed up to NOUA in Str. Popa Nan 7 to find the restaurant closed. We confirmed that we were at the right place. We looked around for an alternative entrance and found nothing. We called the hotel 7 times before we managed to speak to anyone at reception. Reception confirmed that the address they had booked us in was different, and they had not booked NOUA.
The have repeatedly lied and blamed us for going "to the wrong restaurant", instead of taking responsibility for booking the wrong restaurant and completely ruining our night.
On night 3 we found a fruit fly infestat
Thomas
Thomas ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 17์ผ
Colleen
Colleen ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 15์ผ
Nice hotl for vbuisness or pleasure in Bukarest
Personell very friendly and helpful, nice beds and AC (very varm days) Nice and clean pools, however it was closed som of our days. Was surprised to find a lot of dust under my bed when I dropped something I pickad up there.
Some confusion on minibar, water and hotels.com discount, but the friendly personel corrected everything good in th end
Many good restaurants at hotel
Rickard
Rickard ๋, 8๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 12์ผ
Amazing pool
Absolutely amazing. Pool was a god send. Staff couldnโt do enough. Highly recommended
Mark
Mark ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 12์ผ
Hรดtel trรจs bien placรฉ et beau.
Attention la piscine extรฉrieur est payante et nรฉcessite une rรฉservation.
Ceci n'est pas รฉcrit sur la description.
Nous avons donc รฉtait trรจs dรฉรงu de pas pouvoir profiter de la piscine extรฉrieur car elle รฉtait complรจte nous avons partagรฉ notre frustration auprรจs de la direction qui nous a compris et proposรฉ des solutions.
Je recommande cet hรดtel mais attention ร bien rรฉserver la piscine extรฉrieur
Sylvain
Sylvain ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 11์ผ
Long time to check in. No help with luggage. We werent send to the right room / suite. We requested (and paid) for a 2 room suite and it was only one big room (not ok with kids that go early to bed). The room had a "small gift" ready (quarter bottle of prosseco with one glass) clearly not fir us as we were 3 and that the card was addressed to somebody else.
After complaining and 30 minutes wait we finally were moved to the proper room... but not ready for 3 people so we made due with only 2 towels and this time no "gift".
The rest was ok. Good amenities and the lounge is a plus. But the overall experience was far from the standard of a 5 star hotel...