positives ; comfortable mattress, clean room
negatives; customer care appalling, damp room, very unwelcoming( except for a nice cleaning lady who actually spoke to you), couldn't eat breakfast in peace, one member of staff banging chairs,plates,cutlery with no consideration that customers were trying to eat their breakfast.
I frequently stay in Plymouth and so far this has been the worse experience for being so unwelcoming, if you are wanting a welcoming holiday experience, avoid this place.