The sign for the hotel is small and not lighted, so it was hard for the taxi to find the hotel. Marketing 101.
The staff is very kind and helpful and patient.
It is in the centro historico so they have to work with the old building. The location is convenient to the restaurants and bards in Centro.
There was no closet, which makes unpacking and organizing hard.
They do not provide free water, which I find annoying and not consistent with the boutique hotel genre.
My bed had 2 large sex stains on the comforter. It had been washed but the stains were very visible right on the lower corner. How someone did not throw it away or turn it over so it is not visible is hard to fathom.
The breakfast was good, but the dining area on the rooftop is kinda dumpy, and I got bit twice by a mosquito in 3 minutes. Put repellent on before you dine there.
The room uses voice control, which is a hassle to learn especially if you arrive late and tired.
It's not a bad value for the money I paid on Expedia, but arrive with modest expectations if you book.