Upon arrival to the property, we walked into the room and everything was soaking wet, there was a broken outlet, and black cigarette residue dripping down the door on both the inside and outside. Our door was not aligned which meant we had to slam into it to get it open or closed. There was no second safety lock on the door, there were blood curdling screams coming from the property along with loud bangs. As advertised there is no office or staff working the property, despite the phone numbers they have on the doors the likelihood of getting ahold of anyone is very low. Our stay was Monday-Friday, Monday we took showers and realized there was no hot water. We contacted the staff Monday night and were informed maintenance were coming to check out the water Tuesday night around 7pm (had no hot water our whole trip).The rooms are opened by keypad, on Wednesday when leaving the room we realized our keypad was completely dead and we were locked out of our room. After sending a message to the office staff at 12:15pm informing them of the issue we continued our day, upon arrival back to our room around 5pm we still had not heard back from the staff and had to google translate with the cleaning staff to try to figure something out, who then gave us a physical key. I received a text at 5:57pm asking if anyone had come to assist, in this text I explained what we had to do to get it figured out and again told them we still did not have hot water, no response.