I was quickly checked in, but upon arriving in my room, I noticed a terrible noise coming from the AC unit. No way would I be able to sleep. I went back to the service desk, told them of the issue and she immediately moved me to a new room. The whole process took only a few minutes. I didn’t have to wait for maintenance, they just took care of the customer. I always appreciate excellent customer service. Overall, though I only stayed 1 night, the experience was pleasant.