The hotel's main appeal is the view on Halong Bay, given you have the right room. Besides that its rather run down and lacks the service quality you would expect from a four-star hotel.
For example the breakfast, which is supposed to be a buffet. However on 2 of our 3 days there they simply cancelled it without any previous communication, only offering stale bread, an omelette and fruit. On top of this there were people smoking in the food area, which did not increase its appeal.
The second example is our experience when booking a transfer with them to Hanoi. We confirmed with the hotel that the driver would drop us off about 2 to 3 km from our hotel in Hanoi three times, with the exact address. In the end the driver dropped us off over 25 km away from our hotel! When we contacted them on the phone to help us they simply kept insisting that we need pay for a taxi by our own. In fact they even hung up on us twice since we did not want to accept that! So ultimately we had no choice than to organize the rest of the trip ourselves, having to pay an overpriced taxi out of our own pocket and loosing 2 hours of time in the process.
This is certainly extremely unprofessional and pathetic behavior for a supposedly 4-star hotel. Do not stay there!
