2/10
My girlfriend and I booked this hotel based on the beautiful photos and the claim that it was a four-star property. Unfortunately, what we experienced was something completely different – and deeply disappointing.
The first thing that stood out was how misleading the online presentation was. The photos are carefully staged and give the impression of luxury and comfort, but the reality is far from it. The surroundings, the room, and the overall atmosphere were all major letdowns. It felt more like a hostel than a hotel in this price range.
The beds were rock hard – honestly, they felt like something that cost 10 dollars – and there was absolutely nothing in the room that reflected the nearly 300 euros per night we paid.
When we realized how poor the standard was, we tried to cancel our stay immediately upon arrival. We spoke with the staff in person and gave them a chance to resolve the situation in a fair and respectful way. We even suggested that if they let us leave without charging extra, we wouldn’t leave a negative review. But instead, they chose to charge us a 60-euro cancellation fee, even though there was still plenty of time to rebook the room.
It gave us the impression that the hotel cared more about squeezing as much money out of us as possible than actually delivering good service or ensuring a positive guest experience.
In summary: This hotel does not live up to its marketing. It is highly overrated, and the reali
Marcus
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