I had to contact the company for check-in details when I arrived. I was in a hurry to get in by 4pm (check-in time) as I had plans to get ready for. When I contacted them, they responded quickly, but did not share why the check-in instructions were not already available, which was stressful -- especially after a long drive and while knowing I had limited time to get ready for my plans. Ultimately, I received check-in details only 10 minutes after check-in time; however, I received no explanation of what was going on. Given their reputation for inflexibility with their rules (based on other reviews), I find this unacceptable.
All that said, besides check-in, my stay was lovely. The property is clean, the gym was better furnished than I expected and street parking was available so I was glad I didn't pay for parking in advance (or otherwise -- although, this reminds me to double check my final statement).