There was a misunderstanding on arrival. I showed the person my email/confirmation number for our prepaid stay through Hotels.com. The person still insisted on payment in excess of what we had already paid. Hotels.com customer service was amazing and recouped the original amount we paid, since the Hotel itself claimed they could not do a refund.
NOISE!!! We booked Wed, Thurs, Fri, Sat. We had no idea on Fri and Sat nites they played music as loud as a live concert until 1200am!! The wooden shutters did not stop the spotlights from the courtyard from illuminating our room all night either. It was like a dance club, not a hotel and spa for relaxation!
The pool, sauna and hot tub and staff there were amazing. Also the restaurant wait staff and food were wonderful.