힐튼 우루무치

A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well. It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!

I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..

Hotel looks nice. Staff is friendly. Room didn’t have AC. They provided a portable AC unit that didn’t work, it was a glorified fan. Lowest temperature we saw in the room was 28C(82F). Hottest was 31C (87F). The night before we had an early train to bring us out of town we requested a taxi from the concierge. The next morning the front desk told us the taxi was outside, however there was no taxi. We had to walk out to the street and hail a taxi, which took about 20min at 7AM Beijing time or 5AM their local time. We barely made our train. Most of the items on the menu are not available. Friend tried to order the creme brûlée. Waitor told us it took to long to make so we weren’t allowed to order it. Overall, a pretty miserable stay.

前台尤其客气热情，通情达理，特意表扬。早餐非常好，有各种新疆特色美食。

硬件设施较好，早餐不错。开发票比较麻烦，最后也没开成

wifl常断线，其它都很好。目前，周边没有便利店等商业设施

希尔顿的装修风格适合出差商务人士，旅行的话没有想象中的好，不过很干净

一般

整体一般。1.酒店免费提供的咖啡和茶包若有消耗，理应在第二天晨间打扫时补给。但发现有两次没有给。应该是打扫时忘记了。虽然是小细节，但也是很重要的。2.同行伙伴在办理退房时，前台说损坏了洗手台的洗漱杯，但是若有损毁理应给主客确认并且签单告知价格，而不是只拍照片，并且直接替换杯子，直到退房时再做通知。

乌鲁木齐最佳，标准国际五星的硬件和软件，适合商旅和休假，开业不久，人员培训都很到位。 因为同行的小伙伴不慎摔交，需要无障碍房，扫了一遍也就希尔顿满足要求，房间足够大，土耳其式卫生间配置。 早餐值得一提，品种齐全，典型汉餐/西餐口味，对于吃不惯清真的小伙伴真是太友好了。