더 워터프런트 호텔 & 스파 바이 미스티 블루 호텔

It was terrible, Service at front desk was appalling!!! Didn't have my booking number and refused point blank to even try and assist. Even when showing a copy of the booking confirmation that it was paid they still refused to help

We arrived and the front desk was very helpful. We however had to wait to book it which is normal but gave us enough time to explore Durban. Food was amazing and service. The thing that was most unpleasant was the fact that we were unable to sleep due to noisy neighbors who were playing loud music all night long. For some reason the walls were thin but no rules were in place for guests playing loud music and partying in the rooms. The staff were very kind and very helpful. Would have been one of our many great stays if it were not for the thin walls and if there were rules against partying and playing loud music in rooms. This made it feel more like a motel than a hotel.

The hotel itself is very nice. We unfortunately arrived and the key maker was down so we never received keys. We had to be escorted to our rooms when we needed. We also had a lot of luggage and asked for a luggage trolley/cart so we could bring it all up to the room and that was met with a little bit of confusion. In the end they brought an actual freight trolley even though we could see a luggage cart in the window. That was fine though. On the second day, our shower or faucet did not work. No cold water. So we couldn't shower. We also asked for a late checkout (check out is 10 and we were hoping for 12:30) and were told 11 was the latest they could do. Normally I totally understand that that is not always possible. But if there were 10 other guests in the hotel, I'd be surprised. So the fact that there wasn't room for us to have a late check out with a very empty hotel seemed odd to me. We also had a paid a little extra for an ocean view. We did sort of get it but it was definitely a low floor and from the side. So mostly our view was of the parking lot.

Nice hotel in a not so nice location. Service and condition good, but the food in the restaurant was not satisfying.

wonderful stay, comfortable and relaxed. close to Shaka Marine - which helped a lot. bit disappointed - the ice machine wasn't working according to the bar attendant/s.