Everything was fine except "a reception girl".
She seemed to welcome at the first, but right after giving us welcome drinks she had been very rude and awful from check-in to check-out.
1) She didn't give us any guide about check-in process. While I finished filling out the paper (that's the only check-in process) she took it, and said nothing at all and just focused on working on her computer. I asked how to get in the room and all that, and then she stood up and unkindly brought us to a room.
2) In the morning, we met her in the hallway but she would neither say hi nor give a kind smile, which was very unexpectedly impolite.
3) Her behavior has gotten worse when we were at check-out time. She didn't ask us "how was your night? everything was great? " and all that, but she only asked us to pay room-service for wine, got our credit card paid, and left it on the table.
And that was all. How hard was it to say "Thank you" for her???
She definitely should not sit at the gate, the face of this hotel.
Other Hotel Matthiol crews except her were so great.
A reception boy at night was so kind to serve us a great wine as well as candle in the middle of night.
A guy for shuttle bus also sincerely welcomed us from the beginning.
A waitress at dining hall with glasses was also great and we felt very comfortable.
(리셉션 여자 한 명 있는데 진짜 최악의 서비스를 보여줍니다. 체크인 종이 달랑 한장 주고 제대로 가이드도 주지 않았고, 지나가다 인사 조차 안하고, 체크아웃시에도 고맙다는 인사도 안하는 최악의 매너를 보여줍니다. 있을 자격 없는 리셉션 여자 빼고는 다 친절하고 분위기도 좋아요)