I found out that usually the surchage and Tax rate for hotels that I searched were abt 18%.
I was charged 69%!
I asked Hotel.com, they said that sometimes the hotel adds surcharges for extra persons.
I said I booked 4 people for a room for 4 persons, why was a surcharged, Hotel.com said that is why they have an invoice breakdown before you press 'BOOK' so I should be more carefull next time.
Ok, fair enough, so I should check next time so I don't pay 3 more nights for a non-refundable secret rate which I had been watching for over a week period.
I asked the front desk, if I could get an upgrade on my room, to the family suite since I paid Hotel.com more than they charged for the family room upfront, which the manager agreed to.(I think my request was fair, but thank you manager, because I would have really felt like a fool the whole week)
Location: Good, near shopping area, and 15 mins walk to the beach.
Breakfast: Simple(bread, eggs, noodles soup, sausages/bacon, a couple other dishes and fruit)
Clean: was not very clean but it wasn't dirty either. But the pool really needed some cleaning.
Service: English level pretty low, I got called at 04:47 for a taxi I didn't ask for. Service is about as much as you pay for, nothing more.
Atmosphere: some shouting in the corridors around 04:00 - 04:30
Would I come back? : Nope
Where would I prefer? Patong Resort seemed better(considering similar location)