4/10 - 보통이에요
2024년 12월 31일
Reception staff need training
The room was small but clean. The housekeeping staff were lovely. But the reception staff were all awful. The woman checking me in was on the phone to her friend the whole time. Rude and unhelpful.
She failed to tell me that only one of the lifts goes to the 8th floor so I got stuck and had to come back down and walk to the other lift which is not what you need after a long flight.
DON'T BOOK THE AIRPORT PICK UP they left me stranded at Mumbai airport for 30 minutes because the incompetent staff forgot to arrange for a driver to collect me (the whole point of a pick up service). Just book an uber, it's 1/3 of the price too.
The reception staff need serious training (not one was friendly or helpful).
The room service charges are extortionate so it is better to go out. Tip: There is a small stall down the road which sells water and snacks at a fraction of the overpriced hotel prices.
I will not be returning, there are other hotels close to the airport.
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