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Ana y Jose Hotel & Spa Tulum

4.5 star property
Luxury beachfront hotel with spa, near Tulum Beach

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Photo gallery for Ana y Jose Hotel & Spa Tulum

Terrace/patio
Private beach, white sand, sun loungers, beach umbrellas
2 restaurants, breakfast, lunch, dinner served; international cuisine
40-inch Smart TV with satellite channels, TV, iPod dock
Terrace/patio
Placing you just steps from Tulum Beach, Ana y Jose Hotel & Spa Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and beachside drinks. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. ANA Y JOSE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a rooftop terrace, a free kid's club, and a bar/lounge.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Pool
  • Bar
  • Non-smoking
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free children's club
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach club on site
  • Beach towels

Feel at home (6)

  • Children's club (free)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is ₩610,469
₩770,265 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, 4 Bedrooms (Casa de agua)

Premium bedding, down comforters, minibar, in-room safe

Family Room, 4 Bedrooms (Casa de agua)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 3 King Beds

View all photos for Villa (Coba)

40-inch Smart TV with satellite channels, TV, iPod dock

Villa (Coba)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Room, Garden View

Terrace/patio

Superior Room, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed - twin
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Feelings)

Premium bedding, down comforters, minibar, in-room safe

Room, Ocean View (Feelings)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed - twin
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Jungle View)

40-inch Smart TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms (Jungle View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Garden View (Charming)

Premium bedding, down comforters, minibar, in-room safe

Room, Garden View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed - twin
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Charming)

40-inch Smart TV with satellite channels, TV, iPod dock

Room, Ocean View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

Nomade Tulum

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
8.8 out of 10, Excellent, (621)
Nomade Tulum
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About the neighborhood

Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 7 min walk - 0.6 km
  • Tulum National Park - 4 min drive - 3.6 km
  • Tulum Mayan Ruins - 14 min drive - 9.6 km
  • Playa Paraiso - 16 min drive - 5.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive
  • Cancun Intl. Airport (CUN) - 103 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Chambao - ‬2 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬5 min walk
  • ‪Taboo Beach Club - ‬2 min walk
  • ‪Ziggys Beach Club - ‬2 min walk

About this property

Ana y Jose Hotel & Spa Tulum

Placing you just steps from Tulum Beach, Ana y Jose Hotel & Spa Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and beachside drinks. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. ANA Y JOSE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a rooftop terrace, a free kid's club, and a bar/lounge.

All inclusive

All-inclusive room rates at Ana y Jose Hotel & Spa Tulum are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 32 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free secured, uncovered onsite valet parking
    • Onsite parking includes off-street options
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Private dining
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Art supplies
  • Children's books
  • Baby bath

What to do

  • On a private beach
  • Beach club (surcharge)
  • Winery release events
  • Free use of nearby fitness center

Working away

  • Meeting room
  • Coworking spaces
  • Conference space (1507 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 1984
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Wine tasting room
  • Double-glazed windows
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

OM SPA has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

ANA Y JOSE - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
EMBLEMA - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 380 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach towels
    • Concierge service
    • Fitness center access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Pool access

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 4940 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 700 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Parties and events are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Frequently asked questions

Is there a pool at Ana y Jose Hotel & Spa Tulum?

Yes, there's an outdoor pool.

Are pets allowed at Ana y Jose Hotel & Spa Tulum?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 700 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Ana y Jose Hotel & Spa Tulum?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Ana y Jose Hotel & Spa Tulum?

Yes, an airport shuttle is available. The charge is MXN 4940 per vehicle roundtrip.

What are the check-in and check-out times at Ana y Jose Hotel & Spa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Ana y Jose Hotel & Spa Tulum and nearby?

Ana y Jose Hotel & Spa Tulum has a private beach, a spa, and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Ana y Jose Hotel & Spa Tulum?

Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.

Does Ana y Jose Hotel & Spa Tulum have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Ana y Jose Hotel & Spa Tulum like?

Ana y Jose Hotel & Spa Tulum is a short 1-minute walk from Tulum Beach and 7 minutes' walk from Ven a la Luz Sculpture.

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Ana y Jose Hotel & Spa Tulum Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
GABRIELA, 4-night trip

10/10 Exceptional

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
TAMIKA, 4-night trip

10/10 Exceptional

The service was great Rafael & Paulina are top class.
Elios, 5-night trip

10/10 Exceptional

Beautiful place, perfect hospitality
Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!
5-night trip

10/10 Exceptional

I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.
Dania Sara, 3-night trip

10/10 Exceptional

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.
Dagmar, 5-night trip

10/10 Exceptional

amazing stay and service
Domenic, 2-night trip

10/10 Exceptional

Beautiful hotel
Beautiful hotel next to the beach.
Claudia, 1-night trip

2/10 Poor

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.
Hassam, 6-night trip

8/10 Very good

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!
Kathy, 3-night trip

10/10 Exceptional

Beautiful, bougie, easy! Amazing food and staff!
We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!
Kathryn, 3-night trip

6/10 Good

Waste of money
The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.
Mirela, 3-night trip

8/10 Very good

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again
This review was submitted before 2018 and has not been verified.

2/10 Poor

Excellent place
We stayed there for 5 nights and 6 days. We had room Amancer facing the beach and could see the sea right from my bed when you open the door. Food was good and they have good beach chairs as well. The best part that we liked a lot was that it was located in the quite part of the beach and it was walking distance to other hotels/restaurants.

10/10 Exceptional

Amazing
Calvin, 4-night trip

10/10 Exceptional

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.
Dionne, 3-night trip

2/10 Poor

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

4/10 Fair

Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
David, 3-night trip

10/10 Exceptional

Oasis
Lazaro, 1-night trip

10/10 Exceptional

Una gran opción en Tulum, un excelente trato, gran cocina y una atención personalizada.
JOSE ALBERTO GONZALEZ, 3-night trip

10/10 Exceptional

MARIBEL, 5-night trip

10/10 Exceptional

EXCELENTE LUGAR
excelente atencion, lugar increible
Mario, 2-night trip

10/10 Exceptional

Michael, 3-night trip

8/10 Very good

Nos recibieron excelente, muy amables, las habitaciones lindas, solo que en una de ellas el aire acondicionado estaba mal localizado y fue insuficiente por la noche. Pero en genaral bien y la gente muy amables y atentos. Centrico y lindo
Eldreth, 1-night trip

8/10 Very good

NORMA, 5-night trip