Some staff could be friendlier but they all get the job done and some of them are lovely. The rooms are nicely decorated and very comfortable. Mostly clean, nothing to worry about just the odd small thing, but that might be to do with standards in China. Perfectly acceptable though. Bathroom very nice including shower and free mineral water every day. Bed on the hard side. Great location, 10 minutes walk from peoples square and 2 mins from nearest tube station. Room key worked fine, so did TV and aircon. Would recommend. Good option in shanghai. Around 50 mins from Pudong airport by taxi, approx. 160 Yuan. They want 400 Yuan deposit on arrival. Breakfast is 50 Yuan per day, did not go though.