Where do I start? I've used VRBO all over the world & never had a problem. First, the listing said to call 48 hours ahead of trip to "register". Tried 5X, no answer, texted a few times, nothing. So we show up to the property & the address looks nothing like the pics & still no answer from host on how to get inside. I then call VRBO customer service, who contacted the host. Host calls me & says she got my "nasty" voice mail & to deal with customer service. By this time we've been outside for over an hour & my VM were getting short but far from nasty. I then met a man on the street who said he was the former "property manager" & would take time out of his car cleaning service in the alley way & call the host for me. I stayed on the phone with CS for another hour & twenty until they got me into a hotel. By this time host is texting me to please call her to check in. I was over it & just ignored her bc this place was CLEARLY not the building in the pics. It was dirty, unkept & host was unprofessional.