Our stay at Casa Luis was extremely disappointing and not as advertised. The first room had a foul, overwhelming odor and was not properly prepared for the three guests we had booked and paid for. We were eventually moved, only to find the second room was also not set up for three people. When we asked for help, the response was inadequate and added further frustration to an already difficult stay.
The laundry machine smelled strongly of mildew, the mattresses were extremely uncomfortable, and the bedding was thin and poor quality. The pillows were an unusual, uncomfortable foam. To make matters worse, a garbage truck arrived outside at approximately 3:45 a.m. every night, repeatedly disrupting our sleep.
Parking costs €10 per day and is paid upfront, yet a parking space is not actually guaranteed. We repeatedly dealt with parking issues despite having paid for it.
The positives: the property is conveniently located near a bus stop, and the air conditioning in the rooms worked well.
Unfortunately, those few positives did not make up for the cleanliness, sleep, room-preparation, and parking issues. For the price and based on how the property was advertised, we expected a significantly better experience.
