Good, Near the SUWA lake.
SUWA lake and FUJI mountain can be seen.
Kindly front desk service.
It also has a good hot spring and souveior store.
It is a great traveling experience.
Upon arrival, the hotel did not have my reservation at hand and seemed to have trouble locating it at first. I paid and went to my room. It stank of cigarettes. I went back downstairs to see why I wasn't in a no-smoking room as requested. The hotel said it was only a request and they did not have any rooms wih two beds that are no smoking.
1. I blame myself for not checking.
2. Expedia needs to know that the hotel has no no-smoking rooms with two beds.
I will never stay at the hotel again, nor will I ever use Expedia again.
David
David 님, 1박 여행
Expedia 실제 이용 고객 후기
6/10 - 좋아요
2017년 10월 5일
Masaki
Masaki 님, 1박 출장
Hotels.com 실제 이용 고객 후기
2/10 - 별로예요
2014년 6월 23일
The "spa" was terrible!!
The room was unfortunately for smokers and smelled smoke of course, the carpet felt dirty. The bathroom was tiny and coloured yellow instead of white and scratched. The whole room could use a restoration. The "spa" with onsen and sauna for ladies was the most disgusting thing I ever witnessed or smelled. The changing room was fine but when I entered the room with the onset I instantly wanted to turn in the door because it smelled terrible, like something had died in there. There was water dripping out from the pool walls, in one area of the pool wall it was all green and looked like mould. There was even a bug walking on the edge of the pool. I didn't even want to step in to the water, it looked and smelled like you would definitely get sick if you did it. The sauna was okay. The onsen should definitly be closed and renovated immediately, as I can't imagine it is supposed to simmer water out of the pool and smell awful inside.