하드록 호텔 칸쿤 - 올 인클루시브

Place to relax

It’s very welcoming, staffing are friendly and accommodating, food was very good.

3박 가족 여행, 2021년 6월 7일

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Food so bad you want to slap yourself for booking

Horrible food, terrible drinks, retirement home environment, cant change room temperature below 21-degree celsius so we were sweating all night, service was poor as waiters were not very attentive, food was so bad that we went to a different island to get lunch (Isla Mujeres). Only ate breakfast & almost died from choking on dry hashbrowns. Was there for 3 nights we only ate breakfast there. Went out for drinks & food every single day. I will recommend this hotel to person who doesn't not have any taste buds & is blind.

친구와 3박 여행, 2021년 6월 3일

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Place is beautiful but the customer service was not the best , we had the presidential suite nice room but like I said their customer service is not good , we been in other places like punta cana and they really give you a excellent customer service.

Iviannette, 5박 가족 여행, 2021년 5월 27일

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Well worth it

One of the greatest resorts I’ve ever stayed tat and my personal assistant was vey helpful and everyone was nice and make you feel at home.

Edwin, 5박 여행, 2021년 5월 4일

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This place is old,carpets smell bad ,food just ok,there are better places to stay for $$$ they charging.

1박 로맨틱 여행, 2021년 3월 22일

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We’ve stayed here for years now. It’s overall a good place. Staff are very friendly and helpful. We never were offered any of our VIP benefits or upgrades. Check in took a long time. Reservations have to be made for meals and they fill up really fast. The pool is clean and beautiful. Be careful what you bring to the pool because the staff will move your belongings from your chair and take your chair to accommodate other hotel guests. We had four chairs and came back to one chair. The group next to us had eight and ended up with one chair. They have events that go on which is fun. The hotel is loud. Every night people were playing music making noise inside and outside until 1am. You can hear every noise in the hall. Food at all the restaurants is amazing. Drinks are well made too. Close to shopping and other restaurants.

1박 가족 여행, 2021년 3월 19일

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I do not recommend people to go there because their Open buffet is awful. The other restaurants you have to make a reservations and every time we were making a reservation for the same day they were booked which is not. When we were making reservations the day before, they told me to do it at the same day. Overall, is not worth what you paying for unless is free

친구와 4박 여행, 2021년 3월 17일

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I loved the rock themed facility with good music at the public areas, including the lobby and during the events at the pool.They offer a great room service and excellent food options everywhere (The 5 restaurants are great including the snacks at the pool). The only problem was during my arrival, the assigned room was behind the DJs stand with a lot of noise and a poor sea view, but after bring our concerns with concierge (Luis was excellent and sympathize with us) the gave us a different room. I strongly recommend the Hard Rock Hotel for your next trip to Cancun!

6박 로맨틱 여행, 2021년 3월 14일

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I enjoyed the top shelf alcohol and also the entertainment was good. would have liked a nacho bar or taco bar for lunch options.

5박 가족 여행, 2021년 3월 13일

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The property was amazing, clean, food was delicious! Everything was top notch!

친구와 4박 여행, 2021년 3월 11일

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