The hotel was clean, had friendly staff, and a nice pool (it was too cold to enter on Sept 14th). Valet parking was available for $50 overnight, with exits/returns as needed. The valet cost was expected from other reviews, and the valet system was great with texting to retrieve the car within 2 mins.
HOWEVER, we encountered MAJOR issues with what the HGI staff blamed on false advertising on Hotels.com. We booked a king room with pull out couch for our family of 3, and selected HGI due to the pricing on hotels.com and the free breakfast. Upon check in, the room only had a king size bed - We had to upgrade for our third family member to have somewhere to sleep! Breakfast ($18 each) was NOT included, though I managed to get one comped meal coupon due to the issues. Only coffee and tea were included, and breakfast was cooked to order.
The additional costs were unexpected and caused stress on our family. The hotel staff blamed it on Hotels.com. If this is indeed an issue with Hotels.com, it needs to be sorted out between HGI and the site. While possible to select a suite with pull out sofa and include breakfasts and valet in the booking, it was not noted that this was necessary. The description and photos of the room we selected was that it sleeps 4 and had free breakfast.
We would maybe stay here again, or choose somewhere else in Midtown. Use caution and expect the costs to be $80-150 more per night than we paid when booking through the site.