I was relatively satisfied with this hotel, except for an unpleasant experience I got from the staff in the lobby bar. I wanted to borrow a wine opener.
He should have said or it would have been better if he had put,
- if you would bring your wine bottle down to the lobby, I would open it for you.
- Sorry, we are not allowed to lend the wine opener to the hotel guests.
Instead, the staff in the lobby bar said 'No, I can't' with frowning face. I felt embarrased.
I don't think I would go stay at your hotel again.