더 도메인 호텔 & 스파

I’ve stayed at this hotel before. But things have changed in a negative way since my last visit. When I checked in this time, I was surprised the room didn’t have a safe box. The shower had no hot water. And the telephones in the room were not working properly. I called the reception and they moved me to another room. I got to the other room and found out the AC was not working good. The room was very warm and the telephones inside the room were beeping randomly. I called the reception and they sent a technician who basically unplugged the phone and plugged it back but that didn’t solve the random beeping. At 4 AM I called the reception and they said they need to move me AGAIN.. So I moved again to another room. The view in it was not as nice as the previous rooms. And again it had the same telephone issues where the one by the bed keeps beeping randomly and the one in the living room was not working at all. There was also a burnt light by the safebox that kept on flashing and yet everyday housekeeping would come clean the room but they never bothered replacing it or at least informing the right department so that they can have the light replaced. Laundry service was not good at all either. I gave them a few items and they informed I’ll get it next day by 12 afternoon. I didn’t get it till 2 days after and yet they wanted payment in full. I’m not sure if I’ll be staying here again after this disappointing experience.

Not clear where to expect a delivery... Had to visit reception (16th floor) and conceige (ground floor) to find items. Had to travel in public elevator in a robe and slippers to get to another level of the spa (embarrassing for me). Also, could not get the spa treatment booked because machine was broken. Staff pleasant and accommodating, but hotel layout does not help them.

The curtains has opened at night by themselves. After that the lights has opened by themselves. We had to remove the room key from the control and to sleep without AC.

It was wonderful stay

Great Hotel with great location. The room was nice and spacious. Service was excellent. Location is close to everything. I will stay here again.