The dishwasher wasn't working, and didn't get sorted. No cleaning was done, you had to ask for basics like Toilet rolls, towels. The caretaker Jenna was extremely rude!! Unacceptable behaviour!!
Niyati
Niyati ๋, 10๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 11์ผ
Adam
Adam ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 29์ผ
Not a great stay, to many issues.
The property has sewage problems and the smell was disgusting, the power kept tripping when trying to use toaster and sofa bed was completely broken. No WIFI or cable TV in the living. No signal either.
I had to contact management who took a day to respond to our request for a room change, then they moved us to a smaller room.
Location is excellent but also in a very lively street with sounds from the nightclub being heard in the apartment. Windows broken and wouldn't seal. Very disappointed for the price paid. Would only recommend for people not looking to spend any time in the apartment.
Shelley
Shelley ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 26์ผ
This apartment is in no way luxurious. Itโs unsafe and unfit for purpose.
The walls are dirty, scraped, paint missing. It is under equipped, no oven gloves, tea towel and we were left two dirty washing up sponges that were not usable.
The windows have a film over them so there is no view. Itโs very dark and oppressive. The blind was broken and the outer window was smashed.
The threshold from the living area to bedroom area had two screws sticking up, which cut my partnerโs foot. The threshold was loose and unsafe.
The laminate flooring in the kitchen area has gaps in and I stubbed my toes.
The bathroom is a wet room and very slippery when wet. My partner slipped but, managed to stop herself from falling.
The communication is very poor. Emails not responded to, even though they had been read. It took three days to get through to a senior manager.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 21์ผ
John
John ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 18์ผ
Tv in living area not working,couldnt watch any freeview or any apps ensuite smelt of drains
Other than those is was fine
Martin
Martin ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 6์ผ
Over sell
Although the property was clean. The property is not fit for purpose. Says sleeps 8 but just one 3 seater sofa. Says bathroom but plug did not fit so unable to use bath and it says fully fitted functional kitchen but the oven was unusable as had no shelves and only 2 glasses in property.
I tried to contact the property whilst on holiday and again for months after but they have refused to get in contact with me or resolve my complaint. Its seems they were happy to take my money and really have very little regard for customer service.
Yvonne
Yvonne ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 27์ผ
Hardy
Hardy ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 18์ผ
Highs and lows.
The flat was much nicer than expected. It was large with a nice sofa and TV. The shower was perfectly functional and bed was comfortable.
Issue was the flat was rather hot, no air con, and given the location you don't want to open the windows. Other guests were also not too considerate of the need for others to sleep. Finally the communication is other the top. They email you daily if feels like, which just isn't needed.
Frederik
Frederik ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 14์ผ
Perfect
Perfect place โฆ good communication and location
Rajesh
Rajesh ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 13์ผ
Middels bra
Det var litt kaldt i leiligheten. Litt rรฅte pรฅ badet og vannet flรธyt ut over gulvet ved dusjing.
Solveig
Solveig ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 16์ผ
Leroy
Leroy ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 15์ผ
peter
peter ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 10์ผ
Poor
Booked a room for a one night stay. I was told check in details would be sent before 3pm but we arrived and there was no check in details. Contacted on WhatsApp with a message and phone call no answer. Rang the main number and the lady said she would send the check in details straight away this was past 4pm. Very uncomfortable sofa bed, was told it was a king bed but was a Double in the main room. Fire alarm went off at 7am in the morning.
Laura
Laura ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 22์ผ
Schlecht gewartet
Die Bilder der Unterkunft suggerieren ein luxuriรถses Apartment. Leider ist das Penthouse in die Jahre gekommen und man sieht, dass die Unterkunft nicht wirklich gewartet und gepflegt wird: schmutzige Fenster und Wรคnde, lose Tapeten und kaputtes Mobiliar, Flecken an Wรคnden und an der Decke. In den beiden oberen Zimmern mit Badezimmer hatten wir keine Heizung und es war ziemlich kalt. Hinzu kommt, dass das Wifi im oberen Stock nicht funktionierte. Wir haben das Management auf diese Mรคngel aufmerksam gemacht und sie schickten jemanden um diese zu beheben. Leider schaffte diese Person es aber nicht, die genannten Mรคngel zu beseitigen.
Man hat wirklich viel Platz im Penthouse, 3 Zimmer mit Badezimmer und die zentrale Lage sind bei einer Gruppenreise ideal. Die Location ist jedoch leider etwas in die Jahre gekommen und wird weder renoviert noch gewartet.
David
David ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 17์ผ
Great apartment. 5 mins from centre of Liverpool. Easy to access.
Sharon
Sharon ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 30์ผ
Richard
Richard ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 1์ 26์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 1์ 12์ผ
Jacob
Jacob ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 1์ 6์ผ
Good value
Lovely clean and basic. Had everything we needed. Good value.
Main bed comfortable. Sofa bed not as comfortable.
Adrienne
Adrienne ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 12์ 12์ผ
Our room smelled terribly of cigarette. I asked the hotel receptionist (which by the way is reachable via WhatsApp and not physically present) if they could clean the room thoroughly. They sent a staff member with a can of Lysol. That was the solution.
After staying around 15-30 minutes in the room I couldnโt bare the cigarette and smoke dander. It was everywhere. I ended up in a coughing and allergy attack I had to leave. I asked for another room and they didnโt have any. I asked for a refund and they couldnโt โguaranteeโ one. Iโm taking it up with Expedia or my credit card. I donโt recommend this place
Melissa
Melissa ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 12์ 12์ผ
I was sent the wrong check in information.
No one was answering my calls. When I did find a member of staff they told me i was at the wrong building. I found my room but there was no key fob so couldn't get in.
The apartment was a good size but tired looking. It was cold and I was unable to change the temperature using the controls.
Despite all this it was good value for money