모텔 원 프랑크푸르트-메세

My stay started on the wrong footing with unfriendly staff at the check in who actually made me feel like an unwanted guest. My encounters with the staff at the counter though our my stay just confirmed to me that the staff at this hotel are not trained to be client oriented. To top it all internet access was intermittent!

Good clean hotel - staff polite and helpful - Usb sockets and bottled water in the room would be helpful

Is nice, right next to the shopping mall.

All the staff are amazing..... from the reception to the bar to the Housekeeping staff. Hotel rooms are clean and functional. Would have appreciated a hot water jug or flask. Other than that, love everything! Kudos to the management for a well run property!

We booked this hotel as it was near to the shopping mall according to the review. As it said, the hotel is just directly opposite the mall. It was around 15 to 20 mins ride from the airport. Checked in was smooth, room is expected to be small. A typical business hotel, comfortable enough for a short stay. 1 minus point is there's no electric kettle and a decent cup, only paper cup is given.

There were multiple locations so be careful to book the right one. I made the mistake of booking in a more commercial area, but there was no problem changing the reservation and the receptionist was very accommodating to move us to the more desirable location.

I knew where hotel was so had no problem but navi systems do not recognize the address which mad it difficult for friends to come and get me.

The rooms were really small. We are fairly light travelers and used to small spaces, but this was quite small. We've stayed in more spacious rooms in Japan, for goodness' sake. The windows were also small and the views were not good (the industrial parts of other nearby hotels). There was also no phone in the room, so they expect you to use your cell phone to call the front desk, which is not so convenient if you're an international traveler and have to pay for minutes. I don't understand how such a sub-par hotel room in an out-of-the-way part of a not-so-glamorous city was this pricey; I know Frankfurt hosts a lot of big conventions, but we weren't there during a convention time, so that wasn't it. I suppose it's close enough to the central train station that you could walk (it's about 15-20 minutes), but it's in a new sort of industrial hotel area that is weird and not that nice, so I was just at a loss as to what we were paying for. It was clean and the staff was friendly, but overall, we were very underwhelmed.

Very good stay with nice soft bedding and adequate Aircon during this hot summer month

I had issue with the Wi-Fi but was told by the staff must be my phone. Couldn't get it to work on my computer as well. No one checked anything. More interetsed in talking to each other. Was working te following morning. Lovely hotel in great area of Frankfurt. Shame about the lack of service at reception.