Really nice facility. Liked the 24 hour food availability. Was very difficult to get to the hotel on the weekend due to traffic/road closures in historic center. Really frustrating trying to drive there. Had phoned front desk for help and one of the people told me that I should find another parking option. Other front desk person was shocked I had been told that when I parked elsewhere and walked to the hotel.
Expresso machine (pod) was jammed and broken. Think this was an exception/one off. They said they would fix it. Overall was very happy with my room (was beautiful) and the facility.
Was really unhappy when I made a reservation at restaurant days before, they made me wait for 20 minutes on arrival on time for 7:30 reservation, even though it wasn't busy, and then tried to seat me at the bar. I had asked to see my table and they made me wait 20 minutes even though nobody else was at the bar when they finally got around to trying to seat me. I ate there earlier and the food was very good, but the the staff up front were smug, unfriendly, and need to do a better job.
The staff at the front desk of the hotel and the parking helper was super helpful though and I appreciated their extra efforts. Overall I would recommend, but also want to give honest feedback in hopes they will address issues.