We were really looking forward to our stay at this hotel, but unfortunately, we left feeling tired and disappointed. Our room was located directly opposite the lift and the ice machineโarguably the worst spot in the building. While we understand that staff can't control guest behavior, the constant noise from people coming and going, plus frequent foot traffic in the corridor, made it nearly impossible to relax.
To make matters worse, the ice machine runs continuously and is incredibly loud. Between that and the lift noise, getting a decent night's sleep was out of the question. We asked to be moved to a quieter room, but were flatly told "no" with no explanation or effort to help resolve the issue.
On top of all that, our room didnโt even have a remote control for the TV.
Overall, this was not the restful, enjoyable experience we had hoped for. If you value peace, sleep, or basic amenities, I would strongly suggest requesting a room far from the lift and ice machineโor considering other accommodations altogether.