호텔 인디고 로어 이스트 사이드 뉴욕

The lower floors are loud at night

Overpriced. Annoying crowd due to nightclub on the 15th floor. SLOW elevators. Virtually no breakfast option in lobby. Sensors in the minibar, loud housekeeping in the hallway. Bonus: doormen are very prompt and friendly.

We were in room 1610 just above the bar/nightclub/disco/DJ. On Thursday night (11/7) until 2:00 am and Friday night (11/8) until 3:30 am, the thumping of the music was so loud that we were unable to sleep even with earplugs. We spoke to the front desk but to no avail. They said they had no control over the volume because they were not the managers. I would like to be reimbursed for those sleepless nights. We travel to NYC regularly but will not stay at Hotel Indigo again, and will write a review on Trip Advisor, unless we are compensated for those 2 nights.

Great location and madden facility with friendly welcoming staff. Room was a bit small and basic for us but quiet and excellent value for money.

The double bed room I reserved was not available, so I was supposedly given two rooms at no additional charge. One of the rooms smelled like smoke and someone's leftover pickles from a sandwich were in the mini fridge. I was charged for missing items in the mini fridge, and now was also charged for the extra room I was assured would not be an extra charge. Now I've spent over 45 minutes on hold trying to speak with a manager on duty. Horrible. Horrible Horrible.