4/10 - 보통이에요
2025년 11월 3일
Check in at this hotel was straightforward. The room was comfortable, although the bed was extremely uncomfortable. The view over the cricket pitch was excellent. As a group of 8, which included 2 children, we had booked a table in the restaurant. This is where the stay went downhill. Our booking was for 5pm and the restaurant was relatively quiet at that this time. The service left a lot to be desired, with staff who were lacking in any personality and totally disinterested in the people they were serving. The main meals were good but we waited for a long time to be offered anything else. Eventually, we asked for the dessert menu as it was obvious no one intended to ask if we wanted this. We had given the staff a birthday cake and candle for a 4 year old in our party and, when the desserts were brought to our table, the cake was also just put down on the table. There was no candle and no attempt to make this special for our little man. The desserts were unsatisfactory, with stale crackers on the cheese board, an upside down ice cream cone with mini marshmallows described as a S’mores dessert and a crumble that was nothing special. At no point throughout the meal did anyone check in with us. A service charge was added to the bill and, although we paid this, we did not think that the service warranted this charge.
A very disappointing experience that did not stand up to the Hilton name.
Michelle
Michelle 님, 1박 가족 여행
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