2/10 - 별로예요
2024년 12월 22일
Hospitality at its WORST
I booked the hotel for the night of 19Dec. Unfortunately, my flight to Tasmania was delay and landed 8 hours late at 930pm.
Immediately, after I landed. I called the hotel and was surprise that someone actually pick up the call. I explained to her my predicament and she was kind enough to tell me that she will arrange for an after-hours checkin. She then told me to call her back in 5 min,
So I called her 5 min later and the call went unanswered. I called again another 5 min later and again the call went unanswered. In total I called her back 15 times and all no one pick up any of my call.
Undeterred, I decide to drove 1.5 hours from the airport to the hotel. The hotel was closed and no one answer the door. I happened to see a light in the hotel office and someone was in there. I shouted from outside and that person suddenly switch off the light and ignore my shouting. I was totally disappointed at how someone can run a hospitality business with such poor customer service.
To make matter worst, all the hotel in the area were fully booked and we (family of 4) have to spend the night sleeping in the car.
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