The staff welcomes you nicely, professionally, and helpful. Our room was upgraded due to some issues in another room so that was nice of them we appreciated that. They took care of my wife's bday welcome package which was really nice. Only things that were "negative" per day was the chair in the room had some wear and tear on one of the arm rests, the towel loop in the restroom was unscrewing from the wall, and the closet light was flickering. Nitpicking for sure but it's not a deal breaker. Location is great, beds are comfortable, and the breakfast is really good. All in all a great hotel and would stay again