The initial room we were given was terrible, you could hear the people next door breathing through the adjoining room, not great when you arrive at 5am and want to sleep. I asked to change room and was told none were available, so i contacted hotels.com customer service through the chat, and 10 mins later a room was available and the room was great. I think the hotel needs to be clearer in their type if rooms and could have sorted it out earlier. But from the everything was great.