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결재가 두번되어 정정을 현지에서 요청하였는데 문제 없다고 했다 한국 돌아와서 수정함

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비지니스 출장으로 접근성과 편리성이 좋음

Hotel was easy to find and we had a clean well maintained room. Breakfast was fine considering lockdown - juice,coffee, tea,muffin, fruit ,cereal. Hotel is across a main road from the Cabot shopping centre - but easily crossed via pedestrian lights or subway.

On checking in when asked about earlier breakfast receptionist said it was ok. Told to fill a form for what you want. We fully expected them to bring the breakfast in the room. Not once did he say we needed to collect it. So no breakfast as we run out of time. Lack of helpfulness simple tings like holding doors open. Not once did anyone hold a door open for customers. Just waited on the otherside. Rude. Elevator didn't get cleaned once we stayed there for 4 nights.

Given the epidemic circumstances, my stay was very enjoyable and I’d book again if ever returning to Bristol.

I have stayed at the Hampton by Hilton in Bristol city centre previously and thought it was a very nice hotel. One of the reasons we booked to stay again was because I remembered from last time the hotel had an excellent hot breakfast buffet, which was still advertised on the website when we booked. However, when we arrived we were told the breakfast buffet was no longer on because of covid. Although I can of course understand why the buffet has to be cancelled currently, I think it was very poor that no other hot options or table service breakfast was offered in replacement, and it was extremely disappointed all we were given was a tiny box of children’s cereal to eat out of a plastic cup and a piece of fruit. If I’d known this was the case I could have changed my hotel to a one offering a better breakfast option, but we weren’t notified that the hot breakfast would not be available. We both believed that more effort could’ve been made in this regard as restaurants are now open. Moreover, another serious issue was the poor level of cleanliness in the rooms. We arrived in our room and sat on the bed to feel a hard springy uncomfortable mattress. The bedside table was thick with dust and the handles of the drawers were dirty. There were also splashes of what looked like tea/coffee on the wall. I thought it could have just been one bad room however so I asked reception if we could move, and the new mattress was slightly better but unfortunately the new room was a similar state

Reallly enjoyable stay, the hotel is relatively new inside, and everything is modern and up to date, the COVID precautions were well put together and really weren't a major inconvenience. I needed a bit of help from the guest service team led by Chelsie and they did a brilliant job in helping me sort my problem and I would highly recommend the team and the hotel as a venue. Good parking nearby and close to the new part of the city with shops and restaurants in walking distance

Clean, safe and comfortable.

Very clean, great value, central location. Didn't use any facilities or restaurant so can't comment on those but very happy overall