I booked Fairfield Inn & Suites Kamloops for July 12th, but when I arrived, I was told there was a water leak in my room and was sent to Best Western Premier Kamloops instead โ without prior notice or any compensation.
The replacement hotel was a clear downgrade: older room, loud A/C, and no parking available. I booked Fairfield expecting a certain standard, and this experience did not meet it.
Very disappointed with the lack of communication and service recovery. At the very least, a voucher or partial refund should have been offered.
Emma
Emma ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 8์ผ
Amazing
Clean and good EV charger
Sungho
Sungho ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 26์ผ
Love this hotel. Clean friendly great breakfast great beds 3 thumbs up
Curtis
Curtis ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 12์ผ
Perfectly fine hotel
The hotel was lovely and comfortable. Nice hot shower good amenities. The only improvement would be to offer ceramic cups for coffee rather than paper with the plastic. Front desk was extremely helpful withmy laundry service.
Jill
Jill ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 10์ผ
Blake
Blake ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 10์ผ
Hotel room and service was good. they offer a complimentary breakfast, which we couldn't have because the cafeteria was always full. Tourist season, I think.
WALTER
WALTER ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Brian
Brian ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
very good hotel
Very nice hotel, very clean. well maintained. a lot of parking palces, and some eating options near by
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
Quick one-night stay
Very comfortable room. Breakfast was good and plentiful. All dishes and utensils were full size and washable. We stay in this hotel brand often.
Harold
Harold ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 12์ผ
Great Hotel and the Breakfast is Very Well displayed