This was my first time visiting Taiwan. I am an American traveler and I did not have a good grasp of Mandarin. I relied heavily on my google translate. The staff was very helpful and friendly and went out of their way to assist me in anyway. There is a daily take-away breakfast which was great to start the day. The hotel is in an excellent location surrounded by lots of restaurants, the MRT, and shops. The hotel price is reasonable for its location (near the Grand Hotel, the Hilton, and Cham Cham Hotels). Also you can walk to the night market. The only problem with the hotel is that you can only check-in 8:30p and beyond.