Disappointing first impressions, but redeemed by exceptional staff service.โ
On approach to our room, we were met with corridors cluttered with rubbish, empty glasses, and bottles, hardly a welcoming sight. Upon entering the room, we were hit with an overpowering smell of bleach, which masked, but did not erase, the poor cleanliness. The floors were marked with streaks and scattered stains, some of which were easily removed with a simple wipe of the foot, indicating a lack of proper cleaning.
The complimentary mini fridge was not stocked, and its cabinet door was hanging off its hinges. Dust and smears on the TV and mirrors only added to the disappointment.
I requested an alternative room, which the staff kindly offered, but unfortunately, the second room was in a similarly poor condition.
That said, I must extend my gratitude to the hotel staff and manager, who went above and beyond to resolve the issues. Their professionalism, promptness, and genuine apologies helped salvage what could have been a completely negative stay.