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The fact that I didn’t get any reply to my call .

The rooms are at street level and have a large (frosted) window rather than walls - it feels like sleeping in a car showroom and it's a little odd when people walk past. Clean, decent sized bathroom and a comfy bed. It's about a 10 minute walk from the Centrale station. The main issue is it's not a 24 hour check in - it's a 5 hour check in and I missed it so had to stay somewhere else for my first 2 nights (oh, because there's no check in on Sundays either. I didn't know that in advance and wasted half a day trying to contact them). If you can get tgere in the limited window it is a good room for the price. Kettle and fridge included

The room was freezing in January, the hallway was even more freezing, the common area was the most freezing and the same temperature as outside so it was impossible to sit there. Although the hotel description says there are a fridge and a microwave in common area this is not true. I only found out that there were a fridge and a microwave actually in the reception in another building after I called Hotels.com after check in. They didn't tell me about this at check in. I wanted to use them but couldn't be bothered to walk to another building which is inconvenient.

Only stay here if you have no other option.

It's very hot inside the room, there's an air conditioning but the remote is nowhere to be found. There's just an electric fan which is also useless. The shower and sink is always clogged, no door mat which is a risk for fall. The room is different from the booking i made and saw in their advertisement.

It all started badly when the address on your site was incorrect. (We didn't notice the different check-in address under "special conditions". The incorrect address however still had an active directory button for the hotel that went unanswered. A WhatsApp call to the hotel gave an unintelligible message. A passing workman gave us the correct address. To call the room Spartan would be to glorify it. No bath soap and 3 hangers to be shared by two guests. We had requested early check-in but got no reply. Upon arrival they advised that even a few minutes early check-in would not be possible.

Bed was comfortable and decent value for your money. Great location. Clean except the shower was disgustingly moldy.

Very nice and friendly, close to Stazione Centrale and tramway #1, clean and quiet

nice rooms so close to the metro station and restaurants, stuff was nice and helpful

I've stayed at budget rooms before and often the situations really comes down to "you pay what you get" kind of deal but this property was beyond disappointing. I've stayed at cheaper hotels that were far better... Unfortunately, this time around I was desperately needing a room and impulsively booked before reading other people's reviews. Once you've booked, it's too late for any cancelation, even when I changed my mind 20 minutes after the fact. The room is small as expected, decently clean, and very hot (I paid extra per day for AC that barely worked), and there are no amenities. I didn't really want to complain since I just needed a room to crash in after a long day of touring the city but this hotel was very deceptive. Lots of hidden charges. They also made a mistake in my charges and charged me extra. I wouldn't have known any difference if they hadn't reached out but they reached out after I've already checked out! I was already back in the states (and they knew I wasn't from the country because they scanned my passport during check in) and they wanted me to go back to the hotel and they'll refund me in cash. How the heck am I supposed to do that? They couldn't have refunded my card back?? This place is sketchy and unprofessional. Stay back!!