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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Beachfront property in Uvero Alto with free water park and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
On the beach, white sand, beach cabanas, sun loungers
Room (THE PINEAPPLE) | Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock
Exterior
Room (THE PINEAPPLE) | Premium bedding, free minibar, in-room safe, individually decorated

Reviews

7.4 out of 10

Good

Popular amenities

  • Non-smoking
  • Bar
  • Laundry facilities
  • Airport transfer
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and bar/lounge
  • Full-service spa
  • 9 outdoor pools and lazy river
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The price is $491
includes taxes & fees
$491 per night
Dec 4 - Dec 5

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s) and 2 Twin Bed(s)

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s)

Suite With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

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About the neighborhood

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive - 2.7 km
  • Macao Beach - 13 min drive - 8.5 km
  • Cana Bay Golf Club - 17 min drive - 14.6 km
  • Iberostar Golf Course - 22 min drive - 19.9 km
  • Arena Gorda Beach - 22 min drive - 18.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 15-minute drive of Macao Beach. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Zest, one of 9 restaurants, serves Mediterranean cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include a lazy river, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

Hotel size

  • 460 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Changing table
  • Bed rails

What to do

  • On the beach
  • Fitness classes
  • Archery
  • Snorkeling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 9 outdoor pools
  • Free water park
  • Full-service spa
  • Lazy river
  • Spa tub
  • Sauna
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per person (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?
Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Yes, an airport shuttle is available. The charge is USD 80 per person one way.
What are the check-in and check-out times at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.
Is there an onsite casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
No, this property doesn't have a casino, but Casino Avalon Princess (22-min drive) is nearby.
What is there to do at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and nearby?
Have fun with onsite activities like archery and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 9 outdoor swimming pools. Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma also has a lazy river and a sauna, as well as a steam room and beach cabanas.
Are there restaurants at or near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?
Yes, there are 9 onsite restaurants, featuring alfresco dining and Mediterranean cuisine.
Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like?
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is located on the waterfront in Uvero Alto. Popular attractions include Bavaro Beach, which is 33 minutes away by car.

Reviews

7.4

Good

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The resort is a bit far from other activities however you can book alot and the shuttle can come to your resort. There is a beautiful beach there.
Tushawn, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The Best resort for kids, la mejor opción.
Lo mejor que vivimos mi familia y yo, las habitaciones de lujo, las piscinas accesibles, el parque fenomenal, el bufete de resort era de primera
German, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good
Karen, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good for kids, enjoyable for adults.
We had a good time at Nickelodeon. The weather in early Nov. was comfortable, but the occasional rain scatters did ruin some pool/beach days, so definitely look into the season when planning your trip. The food was a hit or miss depending on what restaurant you try. Definitely try Sweetey (ice cream/donuts), SpaceWalker, Verdello, Zest and the hamburgers. The buffet could have been better, but is typical of any all inclusive. Overall, the kids had a good time. They did provide sand buckets for the kids when we asked at the bar by the beach which was great for us. However, its first come first serve. Luckily, there wasn't many vacationers when we went, so we got lucky. Character breakfast was entertaining. It was breakfast buffet style, so hurry up and eat before the characters come out because half the time you're taking pictures with all the characters. Club Nick was nice for rainy days. Unfortunately, its just kids only, so if you're a concerned parent, you will be sitting outside waiting like my husband did.
Rebecca, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time at the Nickelodeon Resort in Punta Cana! We went for our son’s third birthday, and he enjoyed himself very much! The food was hit or miss each day, but the drinks from each bar were fantastic, and there was no shortage of activities to do with our son! My family and I will definitely be back in the near future! A small complaint is the placement of the Jellyfish Park right next to the Aqua Nick water park. The jellyfish park requires socks and dry clothes in order to enter but having it right next to a water park meant we had to go all the way back to our room to get socks and dry clothes for our son. Just a weird place to put that area.
Latese, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay at the Nickelodeon! The resort is beautiful and the food is really good, besides the buffet food. We found that mediocre. The kids had a great time at Aqua Nick and meeting all the characters throughout the resort. They especially loved the ice cream shop! Michael (driver), Henry (concierge), George (concierge) and David (Prestige representative) were all so amazing!! They all provided exceptional service!
Sharon, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Russell, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Run…away do not come
Stay away, I had such high hopes for this stay, after watching the lovely you tube video and hearing of the great food. This all must have been when they opened. From the second I stepped foot in the lobby it was bad. Nothing good to say everything was just horrible, food, wait times to eat just bad bad bad. I would not stay here if it was free.
This was the line at breakfast on a Tuesday morning, dinner was no different.
Joseph, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Avoid
Very overvalued for a very low quality experience.
Yair, 2-night trip
Verified Hotels.com guest review

6/10 Good

Susana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Cristina, 2-night family trip
Verified Expedia guest review

6/10 Good

Ok property, however breakfast is in one place and it’s over 100 degrees in there. No AC, no fans made breakfast a tough one. Pools, slides overall was great! Friday beach party was also good but a few of us got sick from the food that night. It’s a hit or miss but great for the kids for sure. The gift shops charge $65 USD for a three dollar stuffed animal from Walmart.
Roberto, 5-night family trip
Verified Expedia guest review

8/10 Very Good

It’s a nice place for kids. We went on August and inside the Buffett Restaurant it was very hot.
Dany, 5-night family trip
Verified Expedia guest review

2/10 Poor

Worst customer service ever!! We arrived on Thursday our shower didn’t work they sent 3 different people who all said let me check the pressure outside and never returned!!! It took them 2 days to finally get it fixed!! My daughter got so sick we had to take her to urgent care, then my other daughter and husband got sick as well, nauseous, throwing up, stomach aches. Couldn’t make reservations anywhere.. To top it off we had paid for round trip transportation on Expedia and we were to be at the lobby at 11:30 AM and our driver was waiting for us there since 11 we were never told he was there and they never told him we were there. After waiting in the lobby until 12:15 I called the transportation and they confirmed he was there. I asked security have you seen him and they pretty much we’re like no no no and then I see one van driveway because they told him that we weren’t there, but he was waiting for us and luckily we were able to get them back. It was all the Nickelodeon employees trying to push for a taxi since they get a kick back!! I even messaged the GM Maria but she never responded. There is so much more, like running out of towels at the pool, and tell you to come early the next time. HORRIBLE HORRIBLE experience!!!!!!
Alma, 5-night trip
Verified Expedia guest review

8/10 Very Good

Before arrival they asked about my nutrition needs, I loved that. But at the property I didn’t found enough options.
Jose, 2-night family trip
Verified Expedia guest review

8/10 Very Good

El lugar pudiera mejorar muchos aspectos para hacer de la estadía una mejor experiencia. Algunas personas del staff de los restaurantes parecerían estar cansadas o aburridas de su trabajo, existen sus excepciones como Rigoberto el Somelier del restaurante italiano. El restaurante estrella Space Walker tenía la parte de la realidad virtual fuera de servicio, fue muy decepcionante la experiencia. Pocas actividades a realizar en el área central del hotel, todo se maneja en el área del parque de agua el cual está a carritos de golf de distancia, pero no hay tanta disponibilidad, a veces toca esperar 10 min. La experiencia del desayuno de personajes pudiera ser mejor. Los niños no tienen el chance interactuar con los personajes más que verlos en el restaurante, tirar se una foto con ellos y luego se marchan. Con varias ideas, el hotel pudiera tener mejor potencial y experiencia.
Amaury, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Un resort increíble, completamente recomendado. Tuvimos unas vacaciones familiares hermosas. Disfrutamos desde los más grandes, hasta los más chiquitos.
Angy, 6-night family trip
Verified Expedia guest review

4/10 Fair

Checking in took 2 hours. they only had 3 open counters and at least a 30 people checking in the lobby. This resort need updates, lot of broken things in the room - shower, ac, safe, phone, we made multiple attempts to get them to fix them, but no one showed up. AC did not cool things, we had it set to 20 degrees and it never went down from 25 degrees. our mini bar was not refilled for 3 days not even water. Room service took 1.5hr at least and missed several things we ordered. Service was very slow and almost non existent around the pool areas, no one will come to ask you for drinks. Also they RAN OUT of Alcohol at the pools more than a few times. Park and beach closes at 6pm. so if you want to stay in the pool after that, you have to get those swim up suits. Food is TERRIBLE. service will not even come up to ask you for drinks, we had to go up to them and ask for drinks. Personal concierge did not help at all. the shows were average. We have seen much better and exciting shows in Cancun and cruises. At checkout, you have to wait in the same line as people checking in just to return your access bracelets, which makes no sense. Overall this resort is over rated, and insta influencers and reviewers are straight up lying to you. Please don't believe them and waste your hard earned money. Take it to ANY resort in cancun and you will have a much better experience.
Shamika, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

MIGUEL, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Chayanne, 4-night trip
Verified Expedia guest review

6/10 Good

I want to be very clear that my three children (9 girl, 7 boy, 4 girl) loved this vacation, which was our ultimate goal. However, there was much lacking. I will elaborate below. Room: We stayed in a private plunge pool suite for 7 days. The rooms are small and even though they are stated for 5 people, expect to feel tight in the room with 5. There is one king bed and one pull out couch. There would be no room to walk around if you added a cot. Storage is great. There was room for 5 pieces of luggage and all clothes that we brought. There is also a lockable entryway where we kept our pool and beach toys that we brought along. The bathroom was very large with a stand alone tub and walk in shower, two sinks, and private toilet area. The bathroom is well appointed, but has become dated. Not anything awful here, but for the price, would expect more. Food/Drink: According to the menus, there are options for all to find something they will enjoy. In reality, the bars and restaurants were without items every single time you visited. Things as simple as coke and sprite. Even for the kids to order a drink was very difficult. This was not an isolated issue and was our biggest complaint of the trip. A staff member that was very helpful during our stay admitted that they cannot handle the occupancy that they allowed while we were there. This is unacceptable for management. We traveled Aug 17-24, which is busy time, but management should not allow more guests than can be accommodated.
Dave, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beverly, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The property is a great place for family vacation
Raylan, 6-night family trip
Verified Expedia guest review

6/10 Good

Las condiciones del hotel en general dan mucho que desear. La bebida y la comida no son suficientes a veces para tantas personas. El servicio es bueno pero a veces no tienen el inventario suficiente o las condiciones necesarias para darte lo mejor
Eduardo A., 7-night family trip
Verified Expedia guest review