Staff were friendly and helpful, unfortunately when we got to floor 5 in the lift you then had to carry your cases up stairs to the room. The roms very tiny, no wardrobe, just a single hanging rail with 6 hangers, no use for 2 adults. No place to put cases or any drawers to put away clothing. The air con wasn't on when we arrived at the room which meant it was very hot, it never cooled the room properly during our stay, despite being on constantly and we left the curtains closed to help. When informing reception they sent an engineer who said the air con wasn't fit for purpose. Was told no other rooms were available. Certainly not a 4 star hotel. Very disappointing compared to other Turim hotels in lisbon that we've stayed in. Corridors are very dark and light sensors dont activate until you're half way into a dark abyss! If you do risk staying, dont have hotel breakfast, lots of nice brunch cafes within 2 mins walk.