Quick version: Imagine booking your hotel 3 months in advance and showing up to find out they don't have your room at midnight on a Sunday. Yes, that's what Island Boutique did. THEN! Imagine voicing your concern and getting a response from management stating "Your words show what kind of person you are!"
Being upset that I showed up to a hotel I booked 3 months ago to find they didn't have my room show what kind of person I am? Let me ask you fellow Expedia travelers.....what kind of people are you? Would you be upset in a similar situation? If you would DO NOT book this hotel.
Wow, where do I even begin. Imagine you spend 10 years trying to plan the Europe trip of your dreams and you finally do. After extensive research, you choose a hotel, book 3 months in advance only to show up and find they do not have your room, that they have moved you to a completely different hotel, but worse of all they never told you any of this. In the 3 months they had to give you a heads up, you hear nothing.
THEN you voice your concern and they attempt to insult you for being upset. Really unprofessional and truly unbelievable. They must have children running this hotel.
