The hotel is beautifully decorated, well-appointed and comfortable. The furnishings feel luxurious, and the staff are courteous and friendly. We felt welcomed and well-treated.
The location is in an area that used to be nicer, but has degraded in the last few years after some large companies moved out. However, the hotel is located literally right next to a Muni and BART stop that can get you to other areas in the city easily. The public transit system is easy to use, clean, and efficient.
My only complaint is the valet company used by the hotel. On check in they drove our car to the garage and were involved in an accident. We heard about it through a call from the SFPD. It was not the valet driver’s fault, but we felt as if the valet company, ParkingMgt, did not take sufficient responsibility to ensure that the matter was handled. Rather, they referred us to the other party’s insurance company, making it our problem. In addition, the valets took forever (20-30mins+) to retrieve our vehicle when we left the hotel a couple of times, even when we were the only people waiting.
In summary, I would gladly return to the hotel, but I will think twice about using their valet service. I would recommend that the hotel find another provider.