The staff (every single one of them I met) are the most customer oriented staff I have ever met, and I'm 69 do I've been to lots of hotels in my life. But the hotel itself - it's getting run down, I couldn't call the front desk, had a hard time getting into the Wifi, etc. Also, they were repairing some rooms which had been water damaged, but they worked until 7:30 pm and had to be told by front desk staff to stop working - it was quite noisy! If I could give a rating based on staff, it would be a 10 out of possible 5, no joke. But the ready for the "okay" rating is due to the other things. Breakfast is good too! We will stay there again for sure