A booking mix up meant that we were booked into the resort even though it was still closed for refurbishment (the rooms were finished, but not the restaurant, bar and other common areas). The owners, Shane and Helen, learnt of this mix up only the day before we were due to check in, and tracked us down in Vava'u (no easy feat). As an alternative, we were put up in the Boathouse Apartments in town, and someone from the resort drove us out every day. We were given the use of a room at the resort with access to the beach, and then were driven back to town every afternoon. So while it wasn't what we had planned, Shane and Helen did everything in their power to ensure we had a lovely stay.
