더 리츠칼튼, 코 사무이

친철한 서비스과 좋은 경치, 깔끔한 침실 및 내부시설로 대단히 만족했어요~^^

객실 청결,직원들의친절 모두 최고의 서비스였습니다-! 모든 직원들이 다 친절하였고, 경치와 뷰 역시나 최고였습니다!

All great . Very nice pool and beach room was huge size with nice bathroom.

Love the Ritz in Koh Samui. Fabulous property (big, hilly, lots of walking - which is a plus for us). Staff are AMAZING. Truly the best. With a huge shout out to POR who was an angel for our group on the beach each and every day. He cared for us like family. Made happy hour even happier. Rooms are spectacular. Breakfast could be the best anywhere. Facilities are amazing. Location is great. Beach was a little rough while we were there so swimming was a challenge (and fun). Pool is great.

First of all let me say the staff were very good and the food was also excellent. But the resort looked messy. Firstly, there was too much furniture everywhere. If a restaurant is only open once a week like the Thai market on Saturdays, the dining furniture etc should not be left out for the duration of the week like an eyesore. Secondly, the beach area. The towels were small and discolored, as were the sun-lounger mattress'. After only being open a year this is not acceptable. If you go to any of the One and Only hotels, Four Seasons, or other hotels you maybe trying to compete with, they will lay out your towel on your lounger and also use a rolled towel as a pillow. They will consistently come round with fresh water, fruit, sun-glass cleaning, even short complimentary massages! All of this was lacking. Furthermore, I was also horrified to see that you had installed a gigantic TV screen in the pool, what a carbuncle! At night the said screen played the promotional video of the resort on a loop unnecessarily, completely blinding you from the idyllic view. Also not a very good idea to show the promotional video where the resort looks perfect whilst you look around at the reality... Finally the the white hexagonal tent on the beach looks terrible, why would you place it right in the middle of the beach area ruining the effect of the lovely Thai wooded structure behind. The idea of a private space to enjoy the beach maybe a good one but the execution is a disaster.