i stayed 4th floor of the hotel, but the heater broke down, so I had to changed room twice in the middle of the night, and the last room I stayed wasn't even warm enough.
I made resevation for 4 rooms but only 2 were ready. So,my colleagues had to stay in other humble inn nearby :( The lady in the reception didn't apolozise properly. Moreover, the shower in my roon were broken and I asked for checking it. But nothing changed.
Lee So Jung
Lee So Jung ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 17์ผ
Carson
Carson ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 12์ผ
Rebeca
Rebeca ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 9์ผ
Libby
Libby ๋, 3๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 3์ผ
Extremely nice front desk works. Mid night lady was soooo nice. Hotel also smell beey clean
Kelly
Kelly ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 24์ผ
JOONSANG
JOONSANG ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 21์ผ
Francisco
Francisco ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Timbrel
Timbrel ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 15์ผ
Maria
Maria ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 20์ผ
Kerry
Kerry ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 15์ผ
Hotel was close to where we needed to be.
shawnna
shawnna ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 25์ผ
Woohyeon
Woohyeon ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 23์ผ
Everything was superb. Checking in with Erin was the best
Carol
Carol ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 23์ผ
Uma boa experiรชncia
Meredith
Meredith ๋, 5๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 22์ผ
When I went to check in for a pre-paid room, they said the hotel was sold out and didnโt have a solution for me!!!! Avoid this place!!!
Christopher
Christopher ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 20์ผ
Alex
Alex ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 20์ผ
Convenient location, quiet, unfriendly front desk staff
Jason
Jason ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 19์ผ
I had two problems with staff, and one staff person who was great. The first problem concerned my reservations. I wasn't sure how long I'd be in Minneapolis, 2 days or 4 days, so, to avoid a cancelaion fee, I made two reservations. Reservation 1 was for April 16th and 17th. Reservation 2 was for April 18th and 19th. By the evening of th 16th I knew I'd be staying all 4 nights, so on the 17th I told the man at the front desk I would be staying and that I'd be in the same room all 4 nights. On the 19th I found the guy at the desk hadn't entered this information into the computer and I'd been marked as a "NO-Show" for April 18. So that was my first staff problem.
The great staff person was a woman named Erin who was on the front desk the morning of the 19th. She discovered the man's mistake, erased my "No Show" status, and gave me a small discount for the 4th night.
My other problem with staff was at breakfast on the morning of Saturday the 19th. Other days of the week ther had been two people taking care of guests having breakfast in the hotel. On the 19th there was only one, and the woman who was working there was working at top speed to take care of everyone. To make it worse, there seemed to be a big game that day and there were more people than I ever saw on the other 3 days I was there. She shouldn't have had to cover this way. There should have been better scheduling.