2/10 - 별로예요
2019년 7월 1일
Arruinaron nuestro viaje. Era el cumpleaños de mi esposa y cuando llegamos que uno de sus hoteles, donde se suponia que nos teniamos que quedar, "no estaba disponible". Asi que nos mandaron a otro hotel mucho mas lejos de donde ya habia planeado. El internet del nuevo hotel no servia, intente llamar a la directora muchas veces. Un trabajador dijo que nos iban a dar un reembolso y nunca paso. La atencioin pesima. Tuvimos que andar con nuestras balijas y nuestro carrito de nuestra hija de 3 años por las calles de Barcelona y ellos ni se molestaron en acomodarno con todas las incomodidades que nos crearon. Pésimos!!!!!!
They really ruined by wife birthday! When we got to the hotel they told us on of their sister hotels, the one we booked, was not available. The other hotel, with no internet and almost impossible to call to main office, was super far from all of the things I had plan for my wife's birthday celebrations. Carrying 4 pieces of luggage and my 3 year old on her stroller on the metro, and pebble sidewalks was not on our plan for our stay in Barcelona. Management was impossible to reach and one of the employees promised a refund which never happened. Horrible all around!.
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